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#Redbubble returns full#
On April 23, 2023, I made another request (#********) for the content of the User and Service Agreement applicable to my account since on ApRedbubble updated the content of those agreements.From my analysis of the situation, I draw the following conclusions:- The terms "suspended account" and "frozen balance" are not defined or mentioned in the User and Service Agreement.- Account suspension does not necessarily terminate the agreement between Redbubble and the artist.- Any termination of the contract must be communicated in writing to the artist and explicitly mention the termination of the contract.- Upon termination of the contractual relationship, the artist is entitled to receive full payment of the balance, as specified in the user and service contract.Therefore, I request the reactivation of my artist account and/or the termination of the contract and the full payment of the outstanding balance.Thank you in advance for your attention and cooperation, Sincerely,
Therefore, on April 19, 2023, I requested clarification on this matter, (Request #********) but received no response.Since it seems that my appeal and clarification request were not even read, I decided to take legal action to claim the full balance of my account. Despite my best efforts, I couldn't find any reference to account suspension or balance freeze in the agreement. However, on April 7, 2023, Redbubble's automated tools suspended my account and froze my balance.After successfully submitting an appeal on April 10, 2023, I waited two weeks, during which I conducted an in-depth study of the User and Service Agreement that governs the contractual relationship between Redbubble and artists. They have stolen my $132.77 and my wife is out her gift. I have written CEO ************************* and Marketing Veep *************************** and both have ignored my e-mails.I pray the BBB can get someone at this horrible company to respond. I have dozens of e-mails trying to get Redbubble to respond as the package was never delivered and attempts to get a refund of my $132.77 were never responded to. No human ever contacts you when you leave a message or send an e-mail.
#Redbubble returns free#
They do not call you back when you call the toll free machine. (I have provided all this half a dozen times) but no one ever gets back to you. **************** is non-existent, when I ever got a response to my e-mail, it was always a request to repeat what is the problem, requests order number etc. I submitted a request for information to the email address the final notice had included and came here to provide feedback for other potential customers/artists to save them the time and aggravation in dealing with this company. STILL no reason being given for this poor treatment. I submitted a request to have the account closed yesterday,, and received word today that the account had been closed but they also said for ** not to open another account, or it would be shut down immediately. I submitted an appeal and requested additional information and only received confirmation that the account had been suspended - again with no reason being given. On, we received a generic message that our account had been suspended with ZERO information as the why. I ordered a few different items as samples and waited for the business review of the account to be complete so we could go live and start selling. We opened an account on ******************** on, set everything up, uploaded our logo, and started working on products to sell.
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